Terms and Conditions

Welcome to Serenity Bridal NYC. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Services and Transactions

Booking and Deposits: A non-refundable deposit of 30% is required to secure any service or package booking. This deposit will be applied to the total cost of the services.
Cancellation and Rescheduling: Clients must provide at least 72 hours' notice for cancellations or rescheduling. The 30% deposit is non-refundable. Rescheduling is subject to availability.
Payments: The remaining balance is due on the day of service. Payments can be made via credit card, debit card, or cash.

2. Customer Expectations

Liability: Serenity Bridal NYC is not liable for any information errors, website downtime, or interruptions in service. While we strive to provide accurate and reliable information, we cannot guarantee the completeness or timeliness of all content.
Service Guarantee: We aim to deliver high-quality services. If you are dissatisfied with any aspect of our service, please contact us immediately so we can address your concerns.

3. Copyright and Usage

Intellectual Property: All content on our website, including text, images, and videos, is the property of Serenity Bridal NYC and is protected by copyright laws. Unauthorized use, reproduction, or distribution of this content is prohibited.
Permitted Use: You may view and print content from our website for personal, non-commercial use only. Any other use requires our written permission.

4. User Behavior

Prohibited Conduct: Users are prohibited from engaging in unlawful behavior, hate speech, bullying, promotions, spam, or any other inappropriate conduct on our website or through our services.
Account Termination: We reserve the right to disable user accounts and terminate services if a user violates these terms or engages in harmful behavior.

5. Modifications and Termination

Changes to Terms: Serenity Bridal NYC reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website.
Service Withdrawal: We may withdraw or cancel services at our discretion. In such cases, clients will be notified, and deposits or payments will be refunded accordingly.

6. Additional Terms

Governing Law: These terms and conditions are governed by the laws of [Your State], without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising from these terms or our services shall be resolved through negotiation, mediation, or arbitration, as appropriate.
Severability: If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions or concerns, please contact us at [your contact information].

Return and Refund Policy

At Serenity Bridal NYC, we strive to provide exceptional services to make your special day unforgettable. To ensure clarity and mutual understanding, please review our policy and refund guidelines:

Scheduling and Appointments:
- All appointments and service bookings must be scheduled in advance.
- Clients are encouraged to confirm their appointments at least 48 hours prior to the scheduled time.

Deposits:
- A non-refundable deposit of 30% is required at the time of booking for all services and packages.
- This deposit secures your date and time and will be applied towards the total cost of the services.

Cancellations and Rescheduling:
- Cancellations or rescheduling requests must be made at least 72 hours before the scheduled appointment.
- In the event of a cancellation, the 30% deposit is non-refundable.
- Rescheduling is subject to availability. If rescheduling is requested less than 72 hours before the appointment, the deposit may be forfeited at our discretion.

Refunds:
- The 30% deposit is non-refundable under any circumstances.
- Refunds for the remaining balance are only available if cancellations are made more than 72 hours before the scheduled service. No refunds will be issued for cancellations made within 72 hours of the appointment.
- In the rare event that Serenity Bridal NYC needs to cancel or reschedule your appointment due to unforeseen circumstances, we will offer a full refund of the deposit or work with you to reschedule at no additional cost.

Payment:
- The remaining balance is due on the day of the service.
- Payments can be made via credit card, debit card, or cash.

By booking with Serenity Bridal NYC, you acknowledge and agree to the terms outlined in this policy. We appreciate your understanding and look forward to making your day extraordinary.

For any questions or further information, please contact us at [your contact information].